Complex Case Workshops help people to puzzle through a predicament together. A safe space is created that welcomes all the relevant parties, including service users and carers where possible. Within the CCaRM© framework, parties are encouraged to explore together their different value themes, looking at what is going well as well as concerns. Drawing on everyone’s expertise, the possibility of fresh ideas and approaches are discussed. Experience to date is that participants find the approach helpful, particularly where there is confusion over fit within services, or progress seems to be otherwise stalled. The output is a working map to guide the further development of care strategy together.

Complex Case Workshops

I am one of the originators and co-developers of Complex Case Workshops. This distinctive approach serves as a welcome complement to standard case review techniques because it encourages participants to work together to discover “what matters” in real time. It can be used in a number of different formats to serve different concerns:

  • Value based workshops for individual cases of concern.
    Concerns can be both case specific (“progress stuck”) and/or systemic (“falling through the cracks”). They can also be exploratory on behalf of system managers (“deep dives”)

  • Value based workshops online
    Using a suitable online platform, these bring specialist expertise together with service-users and carers and local expertise to compensate for remoteness or skill shortages.

  • Value based workshops for training
    These offer case based discussions, enriched by collaborative value making, as part of training programmes for complex case management for professionals and multi-disciplinary teams.

I am interested in partners who would like to explore this technology further.