Services

Complex Case Reviews

I undertake complex case reviews for health and care organisations, and partner agencies.

The format can be:

  • A Professional Report

  • A Desktop Review

  • As part of a review panel

  • A Serious Untoward Incident (SUI) Review

I am experienced in Root Cause Analysis, Oxford Learning Events, and systems evaluation. My work is informed by developing a clear brief, and working collaboratively and positively with others involved.

Professional Conversations

I am interested in value-based service innovation and design. I have experience with a range of service design and improvement tools including Lean’s PDSA cycles and value stream mapping. I have researched service platform design in healthcare. I am interested in the use “democratic outcome” techniques.

It would be interesting to collaborate with others in health and care organisations, and other agencies, looking to learn more about value-based complex case management.

Topics might include:

  • Value-Based Service Care Pathway design and improvement

  • Implementation of case level integrated care in practice

  • Service learning from complaints and case series

Complex Case Workshops

Complex Case Workshops provide a format for service-users, carers and other stakeholders to rapidly scope out their care strategy. It is an innovative approach that collaboratively explores 6 value based themes, from which participants can co-produce in real time a working service platform tailored to their needs.

I am one of the originators and co-developers Complex Case Workshops. This distinctive teaching and training service can be in several formats:

  • Bespoke chairing of workshops for individual cases of concern. For example, where there are widespread concerns about lack of progress, or a falling between services.

  • As part of professional training programmes for complex case management.

  • As part of a professional mentoring or coaching arrangement for individuals or teams.