I am experienced in value-based service innovation and design. I have experience with a range of service design and improvement tools including Lean’s PDSA cycles and value stream mapping. I have researched service platform design in healthcare. I am interested in the use “democratic outcome” techniques.
It is important to collaborate with others in health and care organisations, and other agencies, who are also interested in what value-based complex service looks like. Please contact me if you are interested in a professional conversation.
There are many experts, concepts and models that may or not be helpful in the design of the complex, person-centred service. It is important therefore to talk about service platforms that are able to anchor value co-creation in practice. This theme will appear in the blog, currently in development.
Talking About Service Platforms
Service Platforming of Integrated, Value-Based, Complex Case Management is an area of growing interest. For system managers, to discuss how this thinking might help you, please contact me. Particular topics of interest might include:
Value-Based Service Care Pathway design and improvement
Implementation of case level integrated care in practice
Service learning from complaints and case series
Lived experience governance