Services

Complex Case Reviews

I undertake complex case reviews for health and care organisations, and partner agencies.

The format can be:

  • A Professional Report

  • A Desktop Review

  • As part of a review panel

  • A Serious Untoward Incident (SUI) Review

I am experienced in Root Cause Analysis, Oxford Learning Events, and systems evaluation. My work is informed by developing a clear brief, and working collaboratively and positively with others involved.

Professional Conversations

I am interested in value-based service innovation and design. I have experience with a range of service design and improvement tools including Lean’s PDSA cycles and value stream mapping. I have researched service platform design in healthcare. I am interested in the use “democratic outcome” techniques.

It would be interesting to collaborate with others in health and care organisations, and other agencies, looking to learn more about value-based complex case management.

Topics might include:

  • Value-Based Service Care Pathway design and improvement

  • Implementation of case level integrated care in practice

  • Service learning from complaints and case series

Complex Case Workshops

Workshopping complex cases offers a fresh and distinctly different approach to scoping out care strategy. The CCaRM based format encourages participation from service-users, carers, professionals and other stakeholders to more quickly agree a working service platform, co-produced in real time, to best serve the needs in hand.

I undertake the following, by invitation:

  • Complex care workshops with relevant parties for particular cases of concern (for example for progress delay, or “falling through the cracks” concerns).

  • Workshop based professional training programmes for complex case management.

  • Professional mentoring and coaching for individuals or teams wising to learn Complex Case Workshopping skills.

I am one of the originators and co-developers of CCaRM based Complex Case Workshops.